Straight answers, no runaround.

For most tools, no. 61 of our 97 tools are marked Local and process your file entirely inside your browser — nothing is transmitted. The 17 heavier tools (video, Office conversion, OCR, background removal and a few others) need server compute. Those files are uploaded over an encrypted connection and deleted automatically: every job has a short expiry and an hourly cleanup sweep removes it afterwards (the exact retention period is in our Privacy Policy). The document generators have no file to upload at all.

Look for the badge on the tool card and tool page: Local means it runs entirely in your browser, Cloud means it is processed on our servers, and AI means it uses an AI model on our servers. The tool page also states how your file is handled before you add anything.

No. Files sent to a server are never viewed by a person and are not used to train any model, ours or anyone else's. They are deleted automatically whether or not you download the result.

No. The document generators render your PDF on our servers and stream it straight back to your browser. The content you type and the document itself are not saved — we only log that a generation happened (which document type and when), with no content attached. The one exception is a logo you choose to save for reuse, which is a Pro feature and is kept until you delete it or close your account.

Yes. Every Local tool is free with no signup and no watermark. Pro and Business unlock the server-processed tools — video, Office conversion, OCR and AI — along with higher file size limits. The document generators are free with a verified account, up to a weekly limit.

Each tool page shows the limit that applies to you. Free accounts get the standard limit, Pro raises it, and Business has the highest.

No, never — not on free tools and not on paid ones.

No. Pro and Business are one-time, prepaid passes that cover 30 days or one year of access. There is no recurring billing and nothing to cancel. When a pass ends, your account returns to the Free plan.

Each Pro or Business pass includes a set number of credits that the server-processed tools use when they run. Heavier tools use more credits. If a job fails on our side, the credits for that job are returned automatically. The credits included with each plan are shown on the pricing page.

Prices are shown in US dollars. Payments are handled by Razorpay, which settles in Indian rupees, so your statement may show the INR equivalent. We never see or store your card number, UPI ID or bank details — they go directly to Razorpay.

Yes. A GST-formatted invoice is generated for every successful payment, and you can find it any time under Account → Billing.

If a paid tool failed because of a fault on our end, or you bought a pass by mistake and haven't used any credits from it, contact us within 14 days and we'll refund it. Approved refunds go back to your original payment method and usually appear within 5–7 business days. Requests after 14 days, or after credits have been used on a simple change of mind, aren't covered.

Yes — a verified free account can generate a limited number of documents each week across all document types (GST invoices, rent receipts, planners and the rest) — the current allowance is shown on the pricing page. Pro and Business accounts have no weekly cap. You can add a logo to any single document on the free plan; saving a logo to reuse across documents is a Pro feature.

Documateo gives you a properly formatted document filled with the details you enter. It doesn't verify that a transaction took place, that amounts are right, or that a document meets any particular legal or tax requirement — you are responsible for the accuracy of what you generate and for using it lawfully.

There are 19 templates: GST, retail and simple invoices, quotations, purchase orders, delivery challans, credit and debit notes, rent receipts, driver salary slips, domestic helper receipts, and planners such as a weekly planner, budget planner, habit tracker and packing list.

Not for Local tools. A free verified account is needed for the document generators, and a Pro or Business pass for the server-processed Cloud and AI tools.

The credits used for the failed job are returned automatically, so you can simply try again. If it keeps failing, check the status page for a known issue, then contact support with the tool name and roughly when it happened.

Yes. The site is fully responsive and can be installed like an app — use the Install app link in the footer, or your browser's own install option.

Press Ctrl+K (⌘+K on a Mac) anywhere on the site to open the command palette and jump straight to any tool.

With your email and a password, with Google, or with a one-time magic link sent to your email.

Go to Account → Security and choose Delete account. It removes your personal details and signs you out everywhere. Payment records are retained for accounting, as required.

Passwords are salted and hashed, sessions use an HttpOnly cookie, and payments are verified twice independently, by a signed check at checkout and by Razorpay's signed webhook. The security page explains each mechanism in specific terms.

Email security@muqira.com with the details. Those messages are read directly.